PLEASE READ CAREFULLY


The purchase of any travel services offered by Zoom Trippers, constitutes a contractual arrangement between you and Zoom Trippers, and represents your acceptance of the Zoom Trippers Terms & Conditions set out herein.

Please ensure that you read carefully and understand these Terms & Conditions prior to booking.


Deposit & Final Payment

Payment schedules

  • Upon receipt of Travel Voucher: 20 % of cost.
  • Not less than four weeks before departure: 100 % of cost.

Late booking required 100 % of cost before departure. (Some Tour package won’t apply late booking)

Zoom Trippers accepts Cash, Cheques, Debit / Credit Cards (Online - PayPal) & Bank Draft.

Your booking is not confirmed and payment is not deemed made until the deposit is received by Zoom Trippers and you receive a confirmation invoice with Tour Detailed document.

Your reservation will be automatically canceled if deposit is not received by Zoom Trippers by the deposit due date. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Payment of the deposit indicates you have read and accepted these Terms and Conditions.

Please review and verify your booking invoice thoroughly and contact Zoom Trippers immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Zoom Trippers cannot accept responsibility if we are not notified of inaccuracies within 5 business days of sending out the invoice. In the case of billing errors, Zoom Trippers reserves the right to re-invoice you with correct pricing.


Booking Cancellations & Refunds


Cancellation Fees
Above 46 days prior to commencement of services:No Cancellation Fees
45-22 days prior to commencement of services:20% of total price
21-8 days prior to commencement of services:30% of total price
7-1 days prior to commencement of services:50% of total price
On departure day and later:100% of total price
* Total price does not include discounts, special incentives or any other promotions.

Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and optional excursions reserved prior to, during, and after the tour.

Cancellation penalties will be quoted at time of cancellation.

Zoom Trippers reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure.

If a vacation is canceled prior to departure, Zoom Trippers' only responsibility will be to refund the amount received for the reservation (Cancellation Fee Applied, Please refer Cancellation Fees Table. Also If the cancellation Fees not paid Zoom Trippers has the right to deduct from the paid reservation booking amount
- Customer will be informed before deducting. Zoom Trippers will try to rebook the same vacation with a different departure date or a similar vacation but there is no guarantee of availability of offering. For air-inclusive vacations, Zoom Trippers will try to confirm air schedules for the selected new dates, subject to availability.

Zoom Trippers cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Zoom Trippers.


Refunds

Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved or for voluntary modifications made by the traveler. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.


Participation

For the benefit of everyone on your vacation, Zoom Trippers reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. Zoom Trippers will not refund or cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior.

Travelers Who Need Special Assistance On Tours:
You must report any disability requiring special attention while on tour to Zoom Tripper at the time the reservation is made. Zoom Trippers will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by hotels, restaurants, or other independent suppliers.

Zoom Trippers cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motor coaches, cruise ships and other vehicles, or other personal needs. Zoom Trippers strongly recommends a qualified and physically able companion must accompany travelers who need such assistance. All travelers with Zoom Trippers are subject to the Participation clause above.

Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking, sometimes on unpaved or cobblestone streets.

Zoom Trippers is not responsible for any missed activities due to a participant's inability to participate with the group.


Price Policy

All vacation prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure, and do not include airfare except where noted on specific itineraries.

Vacation prices are per person, based on double occupancy (two people sharing a room). Single room supplements and triple reductions or pricing are listed where applicable. Not all accommodation types are available on all vacations.

Prices are subject to increase without notice, subject to the guarantees set forth below.

Once Zoom Trippers has received your full deposit for any land vacation that land vacation price is guaranteed and you are protected against any land price increase due to currency surcharge. Any subsequent land cost increases are at Zoom Trippers' expense, not including energy cost increases and/or any government tax increases.


Hotels, Accommodations & Transportation

The hotels listed on this website are intended to be used on all departures; however hotels are not guaranteed. Zoom Trippers reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or higher quality, when available, to those shown. No refunds are provided for hotel changes; full cancellation penalties as noted apply.

Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couples. Please note that check-in times vary worldwide; Zoom Trippers cannot control or guarantee check-in times.

In the rare event that included train or air services are unavailable, alternate services will be provided. Itinerary timings are approximate and may be subject to change.


Service Inquiries after the Vacation

As it is difficult and sometimes impossible to properly investigate a complaint if Zoom Trippers is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.

Any complaint or claim involving the vacation services offered must be notified to Zoom Trippers within 07 days of the vacation completion.

Any complaint or claim involving the vacation services offered on this web site, involving the negligence of any suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant, must be notified to Zoom Trippers while on vacation or within 07 days of the vacation completion.


Holidays

During local or national holidays or special events, peek seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. Zoom Trippers cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.


Safety

Please be aware that during your participation in vacations operated by Zoom Trippers, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities.

Zoom Trippers will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Zoom Trippers will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold Zoom Trippers harmless regarding any provision of medical care or the adequacy of any care rendered. Zoom Trippers is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Zoom Trippers harmless for such.


Photographs or Pictures

Photographs or pictures appearing on this web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change.


Optional Excursions & Activities

Optional activities and excursions ("the Services") available for booking are provided by local operators or other third parties that are entirely independent of Zoom Trippers and do not form any part of the product or services sold to you by Zoom Trippers or of these Terms & Conditions, even where Zoom Trippers suggests particular operators/other third parties and/or assists you in booking such optional activities or excursions. Your contract for such Services will be with the organizer or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. Zoom Trippers has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion.


Responsibility

Zoom Trippers, located at 171 2/26, Sea Street, Colombo - 11, Sri Lanka is an independent company ("the Company") to market and distribute travel products under the Zoom Trippers brand name, and arrange for the vacation services offered on this web site, including transportation, sightseeing, and accommodations through independent contracts.

After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, depending on the circumstance, the Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants.

Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by Zoom Trippers or that any such advice or assistance is given on behalf of Zoom Trippers. Vacation participants are asked to check with the operator of any optional activity or excursion and the applicable Terms & Conditions before booking.

For operational reasons, not all optional excursions listed in the tour itinerary, published online or in travel documents may be available during your vacation. Your Tour Director will advise of availability while on tour.

The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.


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